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Inova's Culture

We serve and are kind to everyone.
At Inova Health System we have the privilege to share in our community members' memorable life events: birth, wellness, healing and death. In return for that privilege:

• we exceed the expectations of our customers.
• we own whatever concerns come our way.
• we embrace our customer's cultural differences and customize our services to their needs.
• we treat our colleagues as valued customers.
• we seek customer feedback and take action.
• we bring pride to the Inova name.

Inova employees are expected to demonstrate our commitment to Service Excellence through the following behaviors:

• positive attitude—We approach our work in an upbeat and supportive way.
• professional appearance—We present ourselves, our facility and our environment in a welcoming way.
• respectful—We are considerate of everyone.
• ethical—We do what is right.
• helpful—We assist others in any way that we can.
• courteous—We act and respond politely.