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Grievance Procedure

Inova provides persons with disabilities with the full and equal enjoyment of its services, facilities, and accommodations, and provides equal access to services in clinical and administrative settings for all persons. By providing these services, Inova enhances its ability to provide quality care to all disabled individuals, under the obligation of the standards set forth in Section 504 of the Rehabilitation Act of 1973.

Inova has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Health and Human Services regulations (45 C.F.R. Part 84), implementing Section 504 of the Rehabilitation Act of 1973 as amended (29 U.S.C. 794). Section 504 states, in part, that "no otherwise qualified disabled individual . . . shall solely by reason of his/her disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance . . ." The law and regulation may be examined in the office of:

Inova has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Health and Human Services regulations (45 C.F.R. Part 84), implementing Section 504 of the Rehabilitation Act of 1973 as amended (29 U.S.C. 794). Section 504 states, in part, that "no otherwise qualified disabled individual . . . shall solely by reason of his/her disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance . . ." The law and regulation may be examined in the office of:

Denise Garcia
ADA Compliance Administrator
Inova
3300 Gallows Road
Falls Church VA  22042
703-776-7926
denise.garcia@inova.org

The ADA Compliance Administrator has been designated to coordinate the efforts of Inova to comply with the regulations.

Any person who believes he/she has been subjected to discrimination on the basis of disability or who believes he/she has been subjected to any action prohibited by Section 504 of the Rehabilitation Act of 1973 may file a grievance under this procedure.

  1. A complaint should be in writing, contain the name and address of the person filing it, and the location, date and a brief description of the discriminatory act. Alternative means of filing complaints will be made available for persons with disabilities upon request
  2. A complaint should be filed in Patient Relations (if in a hospital) or the office of the ADA Compliance Administrator, who is the Section 504 coordinator for Inova, within 30 calendar days after the person filing the complaint becomes aware of the alleged discriminatory act
  3. The ADA Compliance Administrator, or designee, will investigate the complaint. The investigation will afford all interested persons and their representatives an opportunity to submit evidence relevant to the complaint
  4. The ADA Compliance Administrator shall issue a written decision determining the validity of the complaint no later than 30 calendar days after its filing
  5. The ADA Compliance Administrator shall maintain the files and records relating to all complaints filed for at least three (3) years. The ADA Compliance Administrator or designee may participate in the investigation of complaints, and advise appropriate senior leadership concerning their resolution.
  6. An individual who files a complaint may pursue other remedies. This includes filing with:

    Barbara Holland, Regional Manager
    Office for Civil Rights
    U.S. Department of Health and Human Services
    150 S. Independence Mall West
    Suite 372, Public Ledger Building
    Philadelphia, PA  19106-9111
    800-368-1019
    Fax: 215-861-4431
    TDD: 800-537-7697
  7. These rules shall be liberally construed to protect the substantial rights of the interested persons to meet appropriate due process standards and assure Inova’s compliance with Section 504 and the regulations