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Access for Patients with Disabilities


Section 504 Notice of Program Accessibility

The regulation implementing Section 504 requires that an agency/facility “. . . adopt and implement procedures to ensure that interested persons, including persons with impaired vision or hearing, can obtain information as to the existence and location of services, activities, and facilities that are accessible to and usable by disabled persons.” (45 C.F.R. §84.22 (f))

Inova Health System and all of its programs and activities are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments. Access features include:

  • Convenient off-street parking designated specifically for disabled persons
  • Curb cuts and ramps between parking areas and buildings
  • Level access into first floor level with elevator access to all other floors
  • Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas, including examining rooms and patient wards
  • A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments. There is no additional charge for such aids.

Some of these aids include:

  • Qualified sign language interpreters for persons who are deaf or hard of hearing
  • A twenty-four hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by persons who are deaf, hard of hearing, or speech impaired
  • Ability to produce readers and taped material for the blind and large print materials for the visually impaired
  • Flash cards, alphabet boards and other communication boards
  • Assistive devices for persons with impaired manual skills

Contact us

If you require any of the aids listed above, please contact Denise Garcia at 703 -776-7926 or denise.garcia@inova.org.


Grievance procedure

Inova provides persons with disabilities with the full and equal enjoyment of its services, facilities, and accommodations, and provides equal access to services in clinical and administrative settings for all persons. If you feel you have been denied such access, you may submit a grievance. Learn more