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8110 Gatehouse Road, Falls Church, VA 22042

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Patient Access Associate 2/Procedure Scheduler - Gastroenterology (Fairfax)

Clinic And Schar Cancer 614809 Full Time 8081 Innovation Park Drive, Fairfax, VA, 22031, US

Job Description

INOVA’s Division of Gastroenterology is seeking candidates who are interested in contributing to an excellent patient experience. This role will be extremely important to facilitating patient access and ensuring patient satisfaction. You will have support and encouragement from a dynamic team focused on helping you to be successful in your new position. If you are customer service driven, detail-oriented, flexible, and comfortable working in a high-volume patient environment, we want to meet you!   We are a growing team that offers opportunities for professional development, mentorship, and  growth to meet your career goals. We have fun, work hard, and offer opportunities to make a difference supporting the needs of our community.

Job Responsibilities
  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Additional Requirements


High School Diploma or GED


1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or Bachelor's degree


Basic communication and computer skills.