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8110 Gatehouse Road, Falls Church, VA 22042

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Care Coordinator IV - Transfer Center

Cambridge Court 620008 Full Time 8110 Gatehouse Road, Falls Church, VA, 22042, US
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Job Description

The Patient Care Coordinator IV will provide industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. The Call Center team supports these services by coordinating and facilitating patient throughput via telecommunications, clinical documentation, clinical triage, and various software modalities. In order for the Call Center to operate effectively, the Care Coordinator IV must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. Furthermore, the Care Coordinator IV works in a dynamic and team focused environment, so a collaborative attitude is a must. In addition, there must be a demonstrated and advanced proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Duties and Responsibilities

• Answer, intake, and mitigate calls for service on Specialty Lines.
• Interpret patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinate with physicians, nurses, and other staff to affect smooth admission processes.
• Read, review, and interpret multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintain multiple databases pertinent to their service line.
• Accurately input the calls for service in a Computer Aided Dispatch (CAD) system when required
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Document and report on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notify management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• Maintain neat, well organized, safe, and healthy work environment.
• Assume various shift supervisor or lead duties during an absence
• Support operations through shadow training of new hires
• Perform other duties as assigned

Additional Requirements

Education:

 High School or GED

Experience:

 3 years of Call Center, Customer Service, or related professional experience

Skills:

  • Exceptional attention to detail
  • Able to operate effectively both individually and in a team environment
  • Advanced written, spoken, and interpersonal communication skills
  • Proven ability to sort, prioritize, and act on information received from various written and/or verbal sources in a fast-paced environment
  • Advanced knowledge of medical terminology