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8110 Gatehouse Road, Falls Church, VA 22042

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Oncology Patient Spec 2

Fairfax Medical Campus 620575 Full Time 3300 Gallows Road, Falls Church, VA, 22042, US

Job Description

As an Oncology Patient Specialist 2, you will provide excellent service by identifying internal/external customer needs and fulfilling their expectations. To help achieve our mission, you will counsel patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Communicating effectively with various audiences by using the most appropriate methods for the situation while verifying and entering insurance information and authorization/referral requirements is of vital importance. Performing assigned duties related to the registration of patients while contributing to a safe patient care environment is expected. Your ability to complete assigned activities related to Oncology scheduling and services within the Cancer Center while identifying, analyzing and effectively solving problems is required.

Job Responsibilities
  • Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication.
  • Coordinates and provides pre-service instructions for patients having complicated or multiple examinations, tests and services. Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results.
  • Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions. Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.
  • Accurately transcribes order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center. Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.
  • Maintains knowledge of current local, state, federal and third party regulatory requirements. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.
  • Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
  • Presents clear and accurate information to customers when providing solutions to an issue. Generates alternative solutions that will meet customer needs/expectations. Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles. Conducts post-submission follow-up on alternative funding applications. Requests/secures balance due payments from patients in accordance with established policies and procedures.

Additional Requirements



High School diploma or GED


3 years of healthcare patient access experience/ healthcare revenue cycle experience, or 3 years related oncology medical office experience.


CHAA/CHAM within 1 year of employment.


Proven proficiency in multiple patient access functions, especially in clinic-based and hospital-based environments. Advanced communication and computer skills.

Benefits and Perks:

  • Health, Vision, and Dental Coverage
  • Life Insurance, Short/Long Term Disability
  • Retirement: Inova matches dollar for dollar the first 5% of your eligible pay that you contribute to the plan
  • Competitive salary: Pay based experience
  • Amazing Paid Time Off: Accrue PTO hours on your very first day of work
  • Supplemental Plans: Including Auto/Home Insurance discounts, Pet Insurance, Identity Theft Protection
  • Additional Benefits: Educational Assistance of up to $5,250/year, Student Loan Refinancing, Adoption Assistance, Child Care Centers, Scholarship Program, Free Parking, Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more!

See Full List of Benefits Here: 2022 INOVA BENEFITS GUIDE