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8110 Gatehouse Road, Falls Church, VA 22042

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Patient Access Associate/Procedure Scheduler Gastroenterology Alexandria - Full Time

Healthplex Franconia Springfield 622295 Full Time 6355 Walker Lane, Alexandria, VA, 22310, US

Job Description

INOVA’s Division of Gastroenterology is seeking candidates who are interested in contributing to an excellent patient experience. This role will be extremely important to facilitating patient access and ensuring patient satisfaction. You will have support and encouragement from a dynamic team focused on helping you to be successful in your new position. If you are customer service driven, detail-oriented, flexible, and comfortable working in a high-volume patient environment, we want to meet you!   We are a growing team that offers opportunities for professional development, mentorship, and  growth to meet your career goals. We have fun, work hard, and offer opportunities to make a difference supporting the needs of our community. The position will work Mon-Fri day shift.

Job Responsibilities
  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
  • Other duties as assigned.

Additional Requirements

If hired or transferred into an Ambulatory setting, team member is expected to successfully complete Inova Service Excellence Training within three months of hire/transfer date.