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8110 Gatehouse Road, Falls Church, VA 22042

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Patient Access Associate Supervisor- Neuroscience

Center Personal Health 640339 Full Time 8095 Innovation Park Drive, Fairfax, VA, 22031, US

Job Description

As a Patient Access Supervisor, you will lead others in planning, implementing and facilitating organizational change. To help achieve our mission, you will use decision making processes and tools to analyze situations and make effective decisions. Counseling patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services is of vital importance. Your ability to verify and enter insurance information and authorization/referral requirements into databases is expected. Using your knowledge of coaching approaches, tools and techniques to improve individual performance and foster development while organizing work to achieve maximum efficiency is required.

Job Responsibilities
  • Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts. Coaches staff/team on analysis and decision making methods and tools. Shares lessons learned with staff/team and other departments.
  • Coaches staff to be proactive in identifying problems and developing/recommending solutions. Facilitates staff and team problem solving sessions by using structured problem solving methods/tools. Shares accomplishments in identifying/resolving problems across teams/staff.
  • Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
  • Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
  • Develops/implements monitoring process to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
  • Monitors individual and team progress toward meeting goals and gives specific/timely feedback. Encourages staff to identify resources and information needed to accomplish goals. Plans daily and weekly work to meet deadlines and priorities. Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
  • Educates and trains others in financial counseling policies and procedures. Participates in process improvement activities and makes recommendations for new/revised policies and procedures.
  • Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations. Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.

Additional Requirements


GED or High School diploma


3 years’ experience in patient access


Advanced communication and computer skills. Proven history of sound decision making, problem solving, and analytical thinking. Proven ability to lead teams and achieve outcomes.