EVP Chief Information Officer (CIO)

Inova is conducting a search for an experienced and highly qualified Chief Information Officer (CIO) - accountable for driving digital health innovation and improved care delivery through IT in support of its stakeholder communities. Those stakeholders include Inova’s consumers, employees, the clinician community, and Inova’s broad ecosystem of strategic partners. Inova is seeking a new technology leader to accelerate change and drive results through technology strategy, data/analytics, operating discipline, and systems integration and efficiency.

Reporting to the CEO, the CIO is accountable for the planning, implementation, operation, and ongoing enhancement of technology that optimizes care delivery, service quality, and business performance. The CIO is responsible for IT services including digital health, program management, the Inova application portfolio, security, technical infrastructure, clinical engineering, and support services. The CIO will lead a team of 600+ FTEs. The new CIO will be immediately charged with building the go-forward IT strategic plan and the IT team to support that plan.

The CIO is a key leader of the company’s overall strategy and planning process and is responsible for Inova's digital innovation and IT operations. It is critical for the CIO to establish strong and effective relationships with all clinical and operational leaders, acting as a true partner and facilitator of change. This role is highly visible, strategic, and core to the success of Inova’s go-forward strategy.

Key Job Responsibilities

Strategy

• As a member of the senior management team, make key contributions to the formulation of the company’s business and digital strategies.
• Set the digital vision and IT roadmap and lead the IT team in effectively executing to achieve Inova’s strategic goals.
• Pragmatically shift the organization’s focus to a more exploratory / experimental mindset to identify the next big opportunities for the business.
• Ensure broad stakeholder participation in defining Inova’s digital vision and roadmap, sharing ownership of outcomes.
• Align IT investments to address leading / lagging business performance indicators: contribution to revenue increase, margin improvement, customer satisfaction and engagement, and strategic transformation.

Leadership

• Empowering Innovation: Ensure the appropriate direction, development, and ongoing enhancement of Inova’s Digital Health platform, leveraging external innovation and strategic partnerships to create a sustainable competitive business advantage.
• Evolve the digital and mobile experience for all Inova stakeholders.
• Relentlessly pursue IT disrupters and innovations that will drive the next business success.
• Oversee an efficient, effective, and transparent IT governance process that is co-owned by clinical and operational leaders.
• Drive a high-performance IT culture.
   

Team Development

• Build strong relationships with business groups and their leaders across the enterprise and develop a detailed understanding of their issues, challenges, and opportunities.
• Collaborate closely with internal stakeholders as partners in creating consumer value.
• Maintain focus on direct value provided to the consumer.
• Build alliances with other business leaders, such as HR and Admissions, to jointly deliver business solutions that leverage technology.
• Facilitate alignment of the entire IT resource ecosystem around value opportunities for fluid and dynamic co-creation.

IT Operations

• Oversee the planning, design, implementation, and maintenance of IT services that support the company’s operations and business applications.
• Enable collaboration and communication across the organization’s consumers, partners, and strategic vendors.
• Establish metrics for monitoring and managing IT effectiveness and the impact of IT on the business.
• Use IT to improve relevant operational key performance indicators (KPIs) such as operating margin improvement, service quality, and clinical productivity.
• Establish appropriate service levels and processes to ensure that KPIs are met.
• Establish a comprehensive technology innovations program to ensure the ongoing focus on game-changing advancement of healthcare through IT.

Leadership Skills and Capabilities

Leadership & Communication

• The CIO must be able to provide forward-thinking IT leadership for Inova. Natural leadership capabilities, outstanding communication skills, and a passion around technology enabled change are paramount for success.
• The successful candidate must be immediately recognizable as a leader, bringing instant executive credibility and possessing outstanding leadership skills and team-building excellence. 
• Proven leadership experience in digital health innovation leading to tangible business outcomes is desired.

Planning

• Ability to think in terms of solutions, not the technology.
• Utilizes continuous hypothesis formation, risk assessment, and experimentation for planning.
• Leverages long-term planning methodologies, such as forecasting and scenario planning.

Transformation

• Demonstrated experience driving digital transformation and business growth through innovation and implementation of technology.
• Possesses an entrepreneurial mindset and pursues new business opportunities.
• Customer-service oriented.
• Ability to create and motivate behavioral change as needed.
• Demonstrated skills in change management and experience leading complex change initiatives.
• Possesses knowledge in emerging technologies and the ability to apply new technology in support of the company’s key business goals.
• Demonstrated experience with SaaS, cloud-based, and outsourced solutions through third party providers.

Requirements:

• Minimum Education: A Bachelor’s Degree is required. Advanced degree is preferred.
• Minimum Experience: 
  • 15 years of technology leadership with experience leading, executing, and delivering enterprise-wide IT solutions.
  • Experience leading, executing, and delivering large-scale, enterprise-wide technology and digital solutions with a focus on end-user experience
  • Experience working in the healthcare sector preferred.
     

Inova is committed to equal employment opportunity and affirmative action. To fulfill this commitment, Inova Health System does not discriminate in any employment-related decision and administers all of its employment programs, procedures and practices without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information. Inova operates both affirmative action and equal opportunity programs, consistent with federal and state requirements, including Governor's Executive Order One (2018). Consistent with federal and state requirements, Inova also prohibits retaliation against any person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice.