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8110 Gatehouse Road, Falls Church, VA 22042

COVID-19: Patient Feedback and Words of Gratitude

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Patient Feedback and Words of Gratitude

Our patients and community members continue to express their gratitude for the world-class care they are receiving across Inova. Their words are an incredible reflection of the compassionate, connected care, being provided by our Inova teams and we are proud and humbled to share what they have to say…
“…very impressed with the staff's response to Coronavirus. Sanitizing procedures were excellent and I truly felt safe being there.”

Inova Urgent Care
“This was my first telemedicine appointment and it went as well as my office visits. I'm glad this was offered due to coronavirus.”

Inova Primary Care
“Due to COVID-19, special care was taken. My husband was kept up-to-date with my status.” Inpatient Care
“Given that we are in the midst of the Coronavirus pandemic, admission staff, nurses, doctor, basically everyone, were phenomenal and super professional in how they treated me from the moment I arrived to when I departed. I commend them and thank them all for their service.” Inova Emergency Services
“This was the best ER experience I have ever had... there was much awareness around coronavirus and the associated protocols... every member of staff seemed cognitive of this in their actions... hand cleansing went on everywhere.” Inova Emergency Services
“During this time of COVID-19, I am happy to see a lot of precautions being done around the office. The staff is calm and attentive. I felt safe which is what matters most these days.” Inova Primary Care
“…we requested early (24-hour) discharge due to the risks of COVID-19. The nursing team worked expeditiously to accommodate our request, and we were able to leave 25 hours after our baby was born. thank you!!!!” Inpatient Care
“During this difficult time dealing with COVID-19, I got the best care anyone could have asked for. I thank you all for continuing to be on the front lines in this fight.” Inova Emergency Services
“My first visit to this office was during the COVID-19 quarantine and the office did an amazing job to make me feel safe. They did not have any patients interact throughout the entire process and made sure to take all safety precautions. I was amazed and thrilled because I have a heart condition and going out in this was very scary.” Inova Primary Care
“With all of the coronavirus concerns it would have been expected to be harsh and bossy, but the professionalism and courtesy was amazing and seemed to be standard.” Inpatient Care
“No one was allowed to have someone with them unless they were interpreting because of COVID-19. It was definitely understandable, and the staff was appropriately apologetic and understanding when they told me my husband could not come with me.” Inova Emergency Services
“I appreciated my healthcare provider taking the time to discuss the COVID-19 to me. Even though I am aware of it and what to expect, I appreciate my healthcare provider speaking on it." Inova Primary Care
“I've been married to a nurse for almost 42 years! Great attention to detail in this time of COVID-19 - they put me at ease and got me well-situated for examination and treatment. I always felt that they listened and explained things very well.” Inova Emergency Services
“… made a number of calls on my behalf to determine whether and where I should get a COVID-19 test, since I was exhibiting the correct symptoms (I tested negative). She did an excellent job of explaining the diagnostic and treatment options associated with my condition. She also followed up on my condition and prescribed antibiotics since I have elevated white blood cell count. I appreciate her dedication and definitely felt well cared for.” Inova Primary Care