Congenital Cardiac Surgeon Lucas Collazo, MD
Patient Driven Success Factors
As part of our monitoring process:
- Every patient care unit has specific performance metrics
- Progress and performance are displayed to keep team members focused on results
- Multispecialty teams of nurses, physicians, IT specialists, financial and data analysts work to monitor performance and redesign processes to improve patient care.
An important component of being able to achieve consistently high patient experience ratings is the feedback we receive from patients and family members. We make a conscious effort to integrate their perspectives to ensure we deliver patient-centered care every time, every touch.
We host monthly Patient and Family Advisory Council meetings where a group of former patients and family members provide feedback to our administrative, nursing, patient safety and patient experience leadership.
There is also a data-driven continuous monitoring process for quality indicators and patient safety metrics. We examine our internal data and use national registries to provide benchmark comparisons.
Inova Cardiology Outpatient Physician Offices
About the survey:
Press Ganey’s Medical Practice Survey for use in physician office settings to measure patients' perceptions of outpatient care
Outpatient offices/clinics included: All Inova-owned practice locations
IHVI survey period: Returned surveys between January – November 2022
Percentile rank is determined by the Press Ganey Survey Vendor from the All Press Ganey Database of Care Sites in the United States. Database contains ~28,000 care sites nationwide.
HCAHPS Hospital-Based Care 2022 Rankings
About the survey:
The Centers for Medicare and Medicaid Services require all United States hospitals that treat Medicare patients to participate in the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized tool to measure patients’ perspectives of hospital care.
Hospitals/units included: All surveys are from IHVI units at Inova Fairfax Medical Center (Cardstep, CCU1, PCCU, CardTelN, CardTelS, APU, 4 South, CVIC).
IHVI survey period: Returned surveys between January – November 2022
Percentile rank is determined from the All Press Ganey Database of Hospitals in the United States. Database contains ~2,400 hospitals nationwide.