Inova Primary Care is now offering a fast and easy way to communicate with your provider online. E-Visits are a secure way to connect with your provider, for certain non-emergency conditions, to discuss your health issues and receive an online diagnosis and treatment plan in the same or next business day.
You may access E-Visits through your MyChart account. You will be asked a series of pre-set questions in order to provide specific information about your condition. Your answers will then be reviewed by a provider. An E-Visit is not a video visit; therefore there is no virtual visual connection with the patient and provider.
For E-Visits received before 2 p.m., you can expect a response before close of business. For E-Visits received after 2 p.m., you can expect a response by the next business day.
E-Visits should only be used for non-urgent and non-emergent conditions.
Depending on the steps presented and questions asked about your symptoms, it can take 10-20 minutes to complete your E-Visit request. You may be asked for your insurance details or medication lists. Please be prepared to fill in this information, as you cannot save your progress and finish later.
Currently E-visits are only available to established patients with Inova Primary Care.
E-Visits are billable to your insurance. Please contact your insurance provider for more information regarding specific E-Visit coverage.
Your E-Visit questionnaire will be reviewed by your provider. If your provider is out of the office, another provider in the same office will respond.
If your medical problem requires additional evaluation and/or a physical exam, your healthcare team will reach out to you to convert your E-Visit to a video or in-office visit.
No, if your E-Visit is converted to a video or in-office visit, you will only be charged for the final visit type.
