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8110 Gatehouse Road, Falls Church, VA 22042

Patient Experience: Nursing at Inova Loudoun Hospital

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At Inova, the patient and family relationship with us is the center of our care delivery model. Everyone is responsible for, and plays an important role in, the patient experience. Patient Experience is defined by Beryl Institute as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. Nurses play a significant role at every level to enhance touchpoints a patient and family have during their experience. From the moment you enter our door to the time you are discharged, Inova Loudoun Nurses are there for you!

Patient Comments

“I came with kidney stones which were very painful. The guard immediately brought a wheelchair. The admitting ladies were quick to get me signed in and a nurse to get me to a bed for pain medication. A matter of about 10 minutes – EXCELLENT!”


“Meghan was very helpful and quickly assessed my complicated health issues. She took seriously my current issue. I really appreciated her kind and professional care in ER.”


“The night staff was incredible and the delivery nurse, Marsha, was outstanding.”


“I had a very pleasant experience all around. I was very pleased with the courteousness of the staff and care with which everyone explained the process and procedure.”


“I was so impressed with the care I received via 911 ambulance transport to the emergency room and thru my one night stay in the Observation Unit. Everyone was so kind and caring in both areas of the hospital. I never doubted my care and felt completely confident all the best was being done for me. Keep up the excellent job.”


“Jennifer is AMAZING!!! She gave me instruction, reassurance, and hope when I was a hormonal, discouraged, overwhelmed postpartum mess! She is experienced, gifted, and excellent at what she does. THANK YOU, JEN!!”


"Jen is one of Inova’s true gems! She has gone above and beyond for our family. She counseled us even when she wasn’t on the clock. Her compassion and love is amazing. Inova is so fortunate to have her. I drove an hour just to see her!”


“Nurses are all outstanding! They are kind, competent, thoughtful, professional, helpful, and understanding. They worked together as a team to ensure they were doing everything they could for me. I'm so grateful to them, and to a lesser degree (I spoke with two doctors for only about 10 minutes each) to the doctors. THANK YOU!!!”


“The staff was very understanding of my daughter's disability and went above and beyond to make us feel comfortable. I was truly impressed with the level of service received.”


“The nurse in charge of discharge was exceptionally good and professional in all her instructions and care.”


“The staff at the IHVI – Schaufeld Family Heart Center is the BEST!!! Very friendly and helpful.”


“Since I had a horrific accident, nurses Kelsey, Ashley and Heather were extremely compassionate and professional. I can honestly say that my 5 day stay was the best hospital experience because of those nurses. While my husband and I were dealing with this very traumatic experience, the entire hospital staff showed professionalism, genuine care and a positive attitude. For example, clinical techs Rachael and Gabby went above and beyond with their positive attitudes and always went the extra mile to ease my discomfort and keep my spirits up. Additionally, the emergency room trauma staff and nurses were outstanding. Doctor Harris and Nurse Practitioner Katie were genuinely concerned and made sure I was well informed and as comfortable as possible. Both are true assets to the team.”


“Both of my nurses in labor were amazing – Kelly and Jessica! They took such good care of us and truly cared for me, my husband and baby. All of the nurses did an incredible job, especially during our delivery, and we were very fortunate and impressed with their skills and efficiency.”


“Finally 6 days later and I’m getting released!!! The oncology unit here at Inova Loudoun Hospital has been nothing short of amazing!! My nurse Shannon was a true Southern Lady and she went above and beyond to make it as pain free as possible for Cory and me."