Inova wants to keep you safe and provide you with excellent care. To ensure effective communication, Inova will make interpreters available at no cost to you. Let us know if you need assistance with communication due to hearing, vision and/or speech impairments, or if you want to communicate with your providers in a language other than English. Our healthcare team respects the unique attributes of our patients and families and we promote quality care that is sensitive to all patients' needs.
Interpreters and auxiliary aids
The Language Services Program at Inova provides professional medical interpreters to patients and their companions who are limited-English-proficient or who are deaf. Interpreters are available 24/7 to all patients and families for appointments, procedures and hospital stays. There is no cost to patients or families for interpretation at the hospital. The hospital provides appropriate auxiliary aids free of charge, including: TTYs, written materials, telephone handset amplifiers, assistive listening devices and systems, telephones compatible with hearing aides, closed caption decoders, and open and closed captioning of most hospital programs. Please contact the Patient Relations Department at 703-504-3128 with any questions.
How do I get an interpreter?
- When scheduling your hospital appointment or service, if not asked, please let us know that you need interpreter services.
- When you come to the hospital, tell a hospital staff member if you need an interpreter.
- Our staff collectively speaks more than 40 languages and dialects. Your provider can locate Volunteer Interpreters who are Inova employees and volunteers and who have been screened and trained as medical interpreters. They can be identified by their lapel pin or your provider can look them up by facility and language in our Language Bank or by asking the hospital operators.
- Spanish staff interpreters are available onsite at most Inova hospitals.
- We also use a professional "Language Line" service that provides interpretation for more than 100 languages and dialects by telephone.
Hearing and vision impaired services
- For the vision impaired, ask about the availability of Braille. Also, important forms can be read aloud to the patient.
- Remote Video Sign Language Interpreting is currently in use in the Inova Alexandria Hospital Emergency Care Center, supporting the need for immediate communication with patients who are deaf, and their companions.
- Sign Language Interpreters - All service requests are initiated by your Inova provider by calling the Sign Language Service Manager between the hours of 8:30 a.m. — 4:30 p.m., Monday — Friday. Your provider can also access our internal online system, InovaNet, to locate other resources for emergency interpreter needs.