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8095 Innovation Park Drive, Fairfax, VA 22031

Patient and doctor on virtual conference

Inova Video Visits

Patient Guidelines for Video Appointments

Inova Departments Offering Virtual Visits

Video Visits – Get Started

If scheduling a video visit, it is recommended you complete the steps below 24 hours in advance of your appointment. We look forward to serving your healthcare needs!

Download Icon

Download MyChart for Mobile or Desktop Device

You must have access to your MyChart account. The mobile MyChart app is available for both iPhone and Android devices.

Virtual visit icon

Start Your Virtual Visit

  1. Login to MyChart
  2. Navigate to your appointment
  3. Complete the eCheck-in process
  4. Click green BEGIN VISIT button
  5. Click the green JOIN THE CALL button 


Still having problems? 

Watch a video (below) to help you through the process, or you can download our patient instructions sheet:

VIDEOS: How to Use Your Mobile Device or Computer for an Inova Video Visit

MyChart login screen on iPhone device
iPhone / iPad Instructions
MyChart login screen on android device
Android Instructions
MyChart login screen on desktop
Desktop / Computer Instructions

Frequently Asked Questions

Why are we doing this?

We are offering video and telephone visits to lower your chances of coming in contact with individuals who may have COVID-19 (coronavirus) infection.

What does this mean for you?

Choosing to have a video or telephone visit means you will get your care on the day of your appointment from the comfort of your home. You will not have to delay your visit.

How are we ensuring your privacy and security?

Inova prioritizes the safety of your information during video visits. Our IT department follows CDC recommendations for the added security of your medical information. Prior to your video visit, the Inova staff will provide you with detailed instructions that will ensure your visit is private and protected.

How will you know what type of visit to schedule?

If you are able to connect to the internet by phone, tablet or computer, we ask that you schedule a video visit. If you do not have a video-capable device, then you may have a telephone visit.

What do you need for a Video or Telephone Visit?

  • Video Visit: you will need a smart phone, tablet or computer with camera.
  • Telephone Visit: You will only need your telephone to complete this visit.

How will you be billed for a Video or Telephone visit?

Video and telephone visits will be billed to your insurance. Some insurance companies are waiving patient responsibility amounts (copay, coinsurance, deductible) and are allowing video & telephone visits temporarily as a covered service. Please contact your insurance plan for policy specifics.

State Limitations

Due to variations in state guidelines, we offer virtual visits to:

  • New and established patients who are physically located at the time of service in Virginia.
  • New and established patients who are physically located at the time of service out-of-state in any other state where the provider is duly licensed to practice.

We do not offer virtual visits to new or established patients located outside of the Unites States due to international restrictions.

COVID-19 Specific Services

COVID-19 Specific Services through Inova Video Visits

We currently offer COVID-19 specific services through virtual visits for new and established patients who are located out-of-state at the time of the visit even if the provider is only licensed to practice in Virginia. This applies only during the COVID-19 public health emergency.

Patient Testimonials

Hear from our patients who are using virtual visits to safely conduct their care.
The Inova Primary Care - Springfield staff consistently provides courteous and professional assistance. This appointment was initially an in-office meeting, switched to a video chat due to COVID-19 situation. The switch went smoothly and I did not feel short-changed at all. Inova Primary Care - Springfield
I did not have the opportunity to go "physically" in the office due to the Covid-19 going on at this time. It was a "video" call but from the very beginning, the person who answered the phone was very professional willing to help me, Inova Primary Care - Oakton
I had my first televisit with the doctor because of the coronavirus, and it went very well! Inova Endocrinology - Alexandria