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8110 Gatehouse Road, Falls Church, VA 22042

Patient and doctor on virtual conference

Inova Virtual Visits

Patient Guidelines for Video and Telephone Appointments

Inova Virtual Visits – Video and Telephone

Inova is pleased to offer medical appointments via video and telephone to safely connect you with your provider (physician, nurse practitioner or physician assistant) from the comfort of your home. A video or telephone appointment will allow you to have consistent ways of getting care without having to go to an in-person healthcare site. 

Choosing to have a video or telephone visit means you will continue to get your care on the day of your appointment from your provider while you stay at home. You will not have to delay your visit.

Video Visits – Get Started

If scheduling a video visit, it is recommended you complete the steps below 24 hours in advance of your appointment. We look forward to serving your healthcare needs!

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Download Apps for Mobile and Desktop Devices

You must download both MyChart and VidyoConnect beforehand (the mobile apps are available for both iPhone and Android devices): 

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Test Device

Check to see if you have the items you need to conduct this visit including your webcam and microphone. 

TEST WEBCAM

TEST MICROPHONE

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Start Your Virtual Visit

  1. Login to MyChart
  2. Navigate to your appointment
  3. Complete the eCheck-in process
  4. Click green BEGIN VISIT button
  5. Click the green JOIN THE CALL button 

LOGIN TO MYCHART

Still having problems? 

Watch a video or reference the below screenshots to help you through the process. 

VIDEOS: How to Use Your Phone, Tablet or Desktop for an Inova Virtual Visit

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Phone or Tablet Instructions
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Windows Desktop PC Instructions
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Mac Desktop Instructions

Tips for Mobile Installation

Make sure you are downloading and activating the correct apps on your mobile device. Agree to allow the apps to use your microphone and camera. Login to MyChart and go to your appointments to activate your visit. You will need to complete the eCheck-in before you start your visit.
Apps you will need for virtual visits
Screenshot: Apps You Need
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Screenshot: VidyoConnect - DO NOT OPEN!
MyChart Appointments Pop-up
Screenshot: Where to go in MyChart - Appointment Pop-up or Appointments Icon

Inova Departments Offering Virtual Visits

Frequently Asked Questions

Why are we doing this?

We are offering video and telephone visits to lower your chances of coming in contact with individuals who may have COVID-19 (coronavirus) infection.

What does this mean for you?

Choosing to have a video or telephone visit means you will get your care on the day of your appointment from the comfort of your home. You will not have to delay your visit.

How are we ensuring your privacy and security?

Inova prioritizes the safety of your information during video visits. Our IT department follows CDC recommendations for the added security of your medical information. Prior to your video visit, the Inova staff will provide you with detailed instructions that will ensure your visit is private and protected.

How will you know what type of visit to schedule?

If you are able to connect to the internet by phone, tablet or computer, we ask that you schedule a video visit. If you do not have a video-capable device, then you may have a telephone visit.

What do you need for a Video or Telephone Visit?

  • Video Visit: you will need a smart phone, tablet or computer with camera.
  • Telephone Visit: You will only need your telephone to complete this visit.

How will you be billed for a Video or Telephone visit?

Video and telephone visits will be billed to your insurance. Some insurance companies are waiving patient responsibility amounts (copay, coinsurance, deductible) and are allowing video & telephone visits temporarily as a covered service. Please contact your insurance plan for policy specifics.

State Limitations

Due to variations in state guidelines, we do not offer virtual visits to new patients residing outside the state of Virginia. If you already have established care with an Inova provider, you may utilize virtual services from anywhere in the United States.

Patient Testimonials

Hear from our patients who are using virtual visits to safely conduct their care.
The Inova Primary Care - Springfield staff consistently provides courteous and professional assistance. This appointment was initially an in-office meeting, switched to a video chat due to COVID-19 situation. The switch went smoothly and I did not feel short-changed at all. Inova Primary Care - Springfield
I did not have the opportunity to go "physically" in the office due to the Covid-19 going on at this time. It was a "video" call but from the very beginning, the person who answered the phone was very professional willing to help me, Inova Primary Care - Oakton
I had my first televisit with the doctor because of the coronavirus, and it went very well! Inova Endocrinology - Alexandria