What is patient relations?
Inova's patient relations team serves as a bridge between patients, families, visitors and Inova’s administrative teams. Patient relations addresses complaints and grievances, and acknowledges compliments.
Inova's patient relations team serves as a bridge between patients, families, visitors and Inova’s administrative teams. Patient relations addresses complaints and grievances, and acknowledges compliments.
Inova's patient relations department welcomes the opportunity to assist patients, family members and visitors with the following:
If you would like to share compliments or concerns regarding your care at Inova, please feel free to speak to the supervisor on your unit or any of our team members.
Please refer to the following pages for assistance. Please do not contact patient relations for these types of inquiries:
Billing Medical records
Use our general online contact form to share a compliment, suggestion or concern with the Patient Relations team.
To speak with a patient relations representative via phone, please call 703-205-2175.
Our department is staffed Monday – Friday (except nationally recognized holidays), from 8:30 a.m. – 5 p.m.
While we strive to respond as soon as possible, please allow up to five to seven business days for a response. For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team. |