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8110 Gatehouse Road, Falls Church, VA 22042

Patient Rights and Responsibilities

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Our Patients, Visitors and Team Members are Safe@Inova

Nationally, workplace violence is a recognized hazard in healthcare. Fortunately at Inova we experience fewer incidents than many other health care facilities. Workplace violence affects our team members, patients, visitors, and community. Our patients have the right to considerate and respectful care provided in a safe environment, free from all forms of abuse, discrimination, or harassment.

Inova has zero tolerance for inappropriate language or behavior that is aggressive, disruptive or threatening. This allows us to ensure a safe and positive healing environment for everyone at our care sites.

We reserve the right to discharge individuals from care, modify visitation privileges, and pursue legal recourse in the event any healthcare worker is threatened or harmed.

Comments or Concerns: Patient Relations Representatives

If you have concerns or complaints about any part of your care at Inova, please feel free to speak with any manager or staff member on your unit. You may also contact the patient representative at the following phone numbers:

  • Inova Alexandria Hospital: 703-504-3128
  • Inova Fairfax Medical Campus: 703-776-3663
    (includes Inova Fairfax Hospital, Inova Children’s Hospital, Inova Women's Hospital, Inova Heart and Vascular Institute)
  • Inova Fair Oaks Hospital: 703-391-3607
  • Inova Loudoun Hospital: 703-858-6795
  • Inova Mount Vernon Hospital: 703-664-7555

Virginia Department of Health

We hope you will allow us the opportunity to assist with any issues that may arise during your hospital stay. If you choose, you may also contact the Virginia Department of Health, Office of Licensure and Certification, 9960 Mayland Drive, Suite 401, Richmond, VA 23233, or call 800-955-1819.