Woman virtually visiting therapist.

Virtual Visits are Now Available

Inova Behavioral Health Services’ adult outpatient services are open to serve current patients. For the safety of both patients and staff, all adult outpatient appointments (therapy and psychiatry) are offered via telemedicine.

We are also accepting new patients into our telemedicine programs and services.

Call 571-623-3500 to make an appointment, Monday to Friday between 8 a.m. and 5 p.m..

Frequently Asked Questions (FAQ)

All Inova Behavioral Health Services existing and new patients are eligible for outpatient telemedicine visits. Patients must be age 18 or over. The first step is to contact our behavioral health call center at 571-623-3500. After completing a brief intake triage by phone, patients will be able to make a telemedicine appointment. For after-hours emergencies, please call 911 or go to the nearest emergency room.

  • Call 571-623-3500, Monday to Friday between 8 a.m. and 5 p.m. to schedule a telemedicine visit
  • Established patients can also contact the outpatient clinic location directly to schedule follow-up telemedicine appointments
  • To participate in telemedicine visits, you will need a smartphone, a tablet or a computer with a reliable internet connection as well as a quiet location to speak.
  • Inova’s outpatient and integrated practices use MyChart to conduct telemedicine sessions for psychiatry patients. Once the telemedicine appointment is made, each patient will be given instructions about how to use MyChart for telemedicine.
    • Please note: MyChart is not used for any Comprehensive Addiction Treatment Services (CATS) appointments or programs. CATS-related telehealth appointments are managed separately, and one of our team members will assist participants in scheduling CATS telemedicine appointments.

Specific instructions are available

  • Patients outside of the CATS program can leave a message at the provider’s clinic. Clinic voicemails are checked by team members throughout the day.
  • CATS patients will be provided with instructions about how to contact their providers.

In-person appointments are needed in the following situations:

  • Day of Admission: For CATS patients, in-person appointments are required on day one only.
  • Drug Testing: Adult patients needing alcohol and/or drug testing as part of their CATS Medication-Assisted Treatment program should come to Inova Behavioral Health Services Outpatient – Merrifield Center. Appointments will be held on Mondays and Wednesdays only. All appointments will be conducted at 8221 Willow Oaks Corporate Dr., Suite 425, Fairfax, VA 22031. Please note: All patients will need to enter the building on the lower level and go through the screening process.
doctor on a computer screen

How do I get started?

Get more information including software links and instructional videos on the Inova Virtual Visits webpage.

Advantages of Virtual Visits

  • Telemedicine services are offered to patients (new or established) who are physically located at the time of the virtual visit in Virginia.
  • Get care on the day of your appointment from the comfort of your home.
  • No need to delay receiving care from your doctor.
  • Inova follows CDC recommendations for your safety.
  • Video and telephone visits will be billed to your insurance. (Some insurance companies are waiving patient responsibility amounts for COVID-19 related diagnoses; please check with your plan.)
Get Started