Inova wants you to be aware of your rights, and responsibilities, as a patient. We believe your patient rights are important, and we will do everything possible to make sure that your rights are respected.
Patient Rights and Responsibilities
Comments or Concerns
If you have concerns or complaints about any part of your care at Inova, please feel free to speak with any manager or team member on your unit. You may also contact the Patient Representative at 703-504-3128.
Advance Directives, Safety, Accessibility and More
- Making Healthcare Decisions
- Safety and Satisfaction
- Access for Patients with Disabilities
- Nondiscrimination Policy
Billing Information and Online Bill Pay
Introducing a new way to pay – Inova VisitPay. Now paying your healthcare bill simple, clear and convenient. View your bills for your entire household, make a one-time payment, or set up a finance plan.
Determine how to pay your bill:
- I have a billing statement from Inova or I already have an Inova VisitPay account:
- I have a billing statement for an account in collections with AMCB or want to update a prior 3 month payment plan:
Questions about your Inova bill?
Call the Inova Patient Accounting Office at 571-423-5750 for assistance with bills from any of the following Inova hospitals and services. Team members are available to speak with you Monday – Friday, 8 a.m. to 4:30 p.m.
Inova Patient Accounting Office
2990 Telestar Court
Falls Church, VA 22042
(Map and interactive directions)
Monday – Friday, 8 a.m. to 4:30 p.m.