Patient Relations

Inova's patient relations team acts as a bridge between patients, families, visitors and the hospital’s administration. Patient relations addresses complaints and grievances, acknowledges compliments and notarizes documents for patients.

  • Phone: 703-664-7555
  • Email IMVHPatientRelations@inova.org
  • The patient relations department is staffed Monday to Friday (except nationally recognized holidays), from 8:30 a.m. – 5 p.m. 
  • A patient relations specialist will respond to your email or voicemail within 2 – 3 business days

For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team.

  • Inova's patient relations department welcomes the opportunity to assist patients, family members and visitors with the following:
    • Offering recognition, providing Inova with suggestions for improvement or filing a formal complaint or grievance
    • Interpreting hospital policy and Inova’s patient rights and responsibilities
    • Facilitating communication with physicians, nurses and other team members regarding care concerns that cannot be resolved by the team members present
    • Providing notary public information or information about advance medical directives
  • If you would like to share compliments or concerns regarding your care at Inova, please feel free to speak to the supervisor on your unit or any of our team members